Last updated September 12, 2026

RPM Courier LLC ("RPM Courier," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request courier services, work with RPM Courier, or participate in our driver dispatch text messaging program.

Information we collect

Depending on how you interact with us, we may collect:

Contact and business information, such as your name, company, email address, phone number, and information you provide when requesting a quote or contacting us.
Driver and workforce information, such as a driver's name, mobile number, dispatch relationship, availability, and related operating details.
SMS consent information, including the mobile number, consent date and time, the person who obtained consent, the consent method, and the version of the consent script used.
Dispatch and delivery information needed to coordinate accepted assignments, such as job identifiers, pickup and delivery locations, schedule changes, and delivery instructions.
Communications you send to us, including replies to text messages, email, and customer-service requests.
Basic technical information that our website and service providers may collect to operate, secure, and troubleshoot the site, such as IP address, browser type, device information, and access logs.

Please do not send patient information, medical details, financial account information, passwords, or other unnecessary sensitive information through text messaging.

How we use information

We use personal information to:

Respond to quote requests and provide courier services.
Manage driver relationships and coordinate accepted delivery assignments.
Send operational dispatch text messages to people who have affirmatively consented.
Record and honor consent, opt-out, help, and re-enrollment requests.
Maintain business, security, audit, and compliance records.
Prevent fraud, protect our systems and users, and comply with legal obligations.

RPM Courier's driver dispatch text messages are operational and non-marketing. Participation is optional. Message frequency varies based on accepted assignments. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our SMS Terms & Conditions.

How we disclose information

We may use service providers to host our website and business systems, deliver communications, support secure data storage, and perform other services on our behalf. These providers may process information only as needed to provide services to RPM Courier and are not authorized by us to use it for their own marketing.

We may disclose information when required by law or when reasonably necessary to protect RPM Courier, our customers, drivers, users, or the public.

RPM Courier does not sell or rent personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Data retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and audit records, documenting consent, honoring opt-outs, resolving disputes, and meeting legal obligations. We retain opt-out records as needed to prevent messages from being sent after consent is withdrawn.

Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No transmission or storage system can be guaranteed to be completely secure.

Your choices and rights

You may:

Reply STOP to any RPM Courier text message to withdraw consent and stop future messages from that messaging program.
Reply HELP for assistance.
Ask us to access, correct, or delete personal information associated with you, subject to applicable legal and record-retention requirements.
Contact us with a privacy question or complaint.

To make a privacy request, email info@rpmcourier.com or call 417-693-8020. We may need to verify your identity before completing a request.

Children's privacy

Our services and driver dispatch program are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy as our practices or legal obligations change. We will post the revised policy on this page and update the date shown above.

Contact us

RPM Courier LLC
Springfield, Missouri
Email: info@rpmcourier.com
Phone: 417-693-8020